Shipping Policy
Thank you for shopping with Uplivent. We are committed to getting your order to you as quickly and reliably as possible. Please review the information below regarding order processing, shipping, delivery, and international orders.
Where We Ship
Uplivent currently ships to the following countries and regions:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days do not include weekends or holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
Most orders are estimated to arrive within 7–14 business days after shipment.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs processing, weather conditions, and other circumstances outside of our control.
Shipping Costs
We offer free shipping on orders over $50.
Orders under $50 are subject to a flat shipping fee. The applicable shipping rate will be calculated and displayed during checkout based on the shipping rates currently configured in our online store.
Order Tracking
Once your order ships, we will send a confirmation email containing your tracking number. You can use this information to follow the progress of your shipment.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Shipping & Delivery Delays
While we work to have orders delivered within the estimated timeframe, occasional delays can occur.
Delivery may be affected by customs processing, severe weather, carrier delays, holidays, high shipping volumes, or other circumstances outside of Uplivent's control.
We appreciate your patience if your shipment experiences an unexpected delay.
Customs, Duties & Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, fees, or other charges imposed by the destination country or local authorities.
These charges are not included in the product price or shipping fee unless specifically stated during checkout.
Because customs policies vary by country, we recommend checking with your local customs authority if you have questions about potential charges before placing an order.
Incorrect Shipping Addresses
Please carefully review your shipping information before submitting your order.
If you discover that you entered an incorrect or incomplete shipping address, contact us as soon as possible at uplivent@gmail.com.
We will make reasonable efforts to update your shipping information if your order has not yet shipped. However, we cannot guarantee that an address can be changed once an order has been processed or shipped.
Uplivent is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided when the order was placed.
Questions About Shipping
If you have questions about your order, shipment, or tracking information, please contact us at:
Email: uplivent@gmail.com
We will be happy to assist you with your shipping questions.